Inclement Weather and Condition Refunds – refund guaranteed
Tours may be cancelled by the manager due to water (i.e. rough water), weather (i.e. lightning), safety (i.e. swamp fire) or other business conditions. Refunds will be issued immediately at the Ticket Kiosk or by tour attendant, if you are present on site, or we will try to schedule an alternate time. If you are not present on site, the refund will take between 3 to 5 days in the form of gift card, business check or a money order. Rain Delays may occur, and we will return to tour operations as quickly as weather permits. Ponchos for light rain will be issued on board the boat.
Reservation and Cancellation Policy:
Important Note: Credit Card “hold” charges may appear and stay on your cancelled or refunded order for 1-3 business days, and will clear off your statements depending on your CC bank. Please contact your bank if a temporary hold does not clear from your account.
Reservations (Online Bookings) can be made up to 60 days in advance, or you may also call for reservations occurring during future dates outside this range. Online Reservations can be made up to two (2) hours before the tour time. You must arrive at least 30 minutes before scheduled tour to claim your booked seat and ensure boarding.
Refunds are always given for inclement weather and poor boating conditions.
- Cancellations must be received with 48 hour advance notice. No refunds for cancellations made after the 48 hour time window (please call for alternate tour). Tour Time change requests must be received 48 hours in advance of tour time.
- Late arrivals who miss their tour will not be given a refund, but we will attempt to re-schedule you for the same day or alternate day tour.
Tours by Loxahatchee Everglades Airboat Tours, Inc. are subject to cancellation during dangerous weather. Airboats are open-air and not safe to operate during inclement weather. Prices are subject to change. Price includes all Florida sales tax.
Safety and Riding Policy: